Privacy Policy — Brands Cove

At Brands Cove, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.

Information We Collect

Personal Information

We may collect the following details when you place an order or contact us:

  • Full Name

  • Phone Number

  • Email Address

  • Shipping Address

  • Billing Information (only for online payments — NOT stored by us)

Automatically Collected Information

  • IP Address

  • Device & Browser Information

  • Pages Visited

  • Cookies & Tracking Data

How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Confirm orders & provide customer support

  • Improve website performance & optimize user experience

  • Send promotional messages (optional — unsubscribe anytime)

We do not sell, trade, or rent your personal information.

 Payment Safety

For online payments, all transactions are processed through secure and encrypted gateways.
Brands Cove does NOT store any credit/debit card details.

Cash on Delivery (COD) requires no banking information.

 Cookies & Tracking

We use cookies to:

  • Improve site loading speed

  • Save your cart

  • Personalize the user experience

You may disable cookies anytime in your browser settings.

 Sharing of Information

We only share essential information with:

  • Courier companies (for delivery)

  • Payment processors (for online payments)

  • Analytics services (Google, Meta, Shopify)

These partners are not allowed to misuse your data.

 Your Rights

You may request:

  • A copy of your personal data

  • Correction of any incorrect information

  • Deletion of your data

Contact us anytime at:
📧 info@brandscove.com
📱 +92332 0004048

. Policy Updates

We may update this Privacy Policy from time to time.
The most recent version will always be available on this page.

Return & Refund Policy — Brands Cove

Last updated: [Insert Date]

At Brands Cove, your satisfaction is our priority. If you face any issue with your order, we offer a simple and transparent Replacement & Refund process.

 7-Day Replacement Guarantee

You may request a replacement within 7 days of receiving your order if:

  • The product is damaged

  • The product is defective

  • The wrong product was delivered

  • Size/variant differs from what you ordered

 Non-Returnable Items

For hygiene and safety reasons, some products cannot be returned unless faulty:

  • Personal care & hygiene items

  • Used, damaged, or altered products

  • Products without original packaging

  • Products showing signs of use

 How to Request a Replacement

To start a return, contact us at:
📱 +92332 0004048
📧 info@brandscove.com

Please share:

  • Your order number

  • Your name & phone number

  • Unboxing video (mandatory for damaged item claims)

Items must be unused and in original packaging.

 Refund Policy

Refunds are approved ONLY if:

  • Wrong item was delivered

  • Product arrived damaged & replacement is unavailable

  • Item is out of stock after you ordered

  • Order cancelled before shipment

Refunds are issued via:

  • Bank Transfer

  • Easypaisa / JazzCash

  • Store Credit (fastest option)

 Return Shipping Costs

  • If the mistake is from our side → Brands Cove covers all return shipping costs.

  • If the customer changes their mind or ordered the wrong item → Customer pays return shipping.

 Order Cancellation

You may cancel your order before it is shipped.
Once shipped, cancellation is not possible.

📨 Contact Us

For any help, reach out anytime:

📱 +92332 0004048
📧 info@brandscove.com
🌐 Brands Cove — Pakistan