Return/Refund Policy

Return & Refund Policy – Brands Cove

At Brands Cove, we want you to enjoy a smooth and comfortable shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

We accept returns only if:

You received a wrong, damaged, or defective product.
The request is made within 7 days of receiving your order.

To be eligible for a return:

The item must be unused, in its original packaging, and include all accessories.
You must provide proof of purchase (order number, invoice, or confirmation message).

2. Refunds

Once we receive and inspect your returned item:

If approved, your refund will be processed within 5–7 business days.
Refunds are issued via the original payment method.
For Cash on Delivery (COD) orders, refunds are issued via bank transfer or mobile wallet.

Note:
Shipping or delivery charges are non-refundable.

3. Exchanges

We offer exchanges only if:

The product delivered is wrong, faulty, or damaged.
Exchange requests must be made within 7 days of delivery.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded unless defective:

Skincare, personal care, or hygiene items
Used fitness accessories
Consumable items

5. Order Cancellation

Orders can be canceled before dispatch.
Once shipped, the order cannot be canceled, but you may request a return after receiving it (if eligible).

6. How to Request a Return

To request a return or refund, contact us at:
📧 info@brandscove.com
📞 +92 332 0004048

Provide:

Your name
Order number
Reason for return
Photos/videos (if product is damaged or wrong)

Our support team will assist you through the process.