Shipping & Service Policy – Brands Cove
At Brands Cove, we aim to provide a fast, reliable, and hassle-free shopping experience for all customers across Pakistan.
1. Shipping Coverage
We deliver nationwide across Pakistan, including:
-
All major cities
-
Towns and remote areas
-
Doorstep delivery via trusted courier partners
2. Shipping Time
Estimated delivery time:
-
3–5 working days for major cities
-
5–7 working days for other areas
-
Remote regions may take slightly longer depending on courier service availability
Note: During sales, holidays, or unexpected courier delays, delivery time may extend.
3. Shipping Charges
-
Standard shipping charges vary based on the product weight/size.
-
Shipping fee (if any) is shown at checkout.
-
Free shipping may be offered during promotions.
4. Order Processing
-
Orders are processed within 24–48 hours after confirmation.
-
COD (Cash on Delivery) orders require a phone/SMS confirmation before dispatch.
-
Advance payment orders are processed immediately.
5. Tracking Your Order
Once your order is dispatched:
-
You will receive an SMS/Email with the tracking number.
-
You can track your parcel directly on the courier partner’s website.
6. Failed Delivery Attempts
If a customer is unavailable during delivery:
-
Courier will make 2 attempts.
-
After repeated failed attempts, the parcel will return to us and may require re-shipping charges.
7. Service Quality
We guarantee:
-
Safe and secure packaging
-
Original and high-quality products
-
Dedicated customer support
-
Fast resolution for any issue (wrong, damaged, or missing items)
8. Customer Support
For inquiries, delays, or issues, contact us:
📧 info@brandscove.com
📞 +92 332 0004048
Our support team is available Monday – Saturday, 10 AM to 7 PM.
